General
OORDY LANKA (PVT) LTD is an Australian sister concern IT company providing IT products and services based out of Sri Lanka.
Our flagship mobile app is OORDY with commissionless rideshare rides and driving options.
That’s an insightful inquiry. Change is a constant in life. It’s akin to questioning the necessity of a new car model. While every car fulfills its basic function in a similar manner, newer models often offer additional comforts tailored to consumers’ preferences. Likewise, Oordy was established with the aim of offering an affordable solution to both drivers and passengers. However, it doesn’t stop there; our goal is to continually introduce sought-after features and enhancements.
OORDY is initially launched in Brisbane on a trial run. Upon a successful trial run, OORDY is launching in Sri Lanka to explore a different market.
OORDY Australia is now on hold while we are building our next version of OORDY for a global release.
OORDY does not impose any commission on each ride; 100% of the fare is directed to the driver. There are no hidden charges for customers or passengers. This approach aims to enable drivers to earn more compared to other apps. As a result, drivers are expected to be more dedicated and satisfied with their driving commitments.
DRIVER
How to Join as a driver
Just download the “OORDY Driver” app from either the Android Play Store or Apple App Store. Register as a driver by supplying your contact information and uploading your photo and other necessary driving documents for verification.
ZERO commission, is that true
Absolutely! We don’t impose any commission on fares or levy charges for individual trips. Our income model is based on fixed subscription fees, which are always kept minimal and affordable. This approach ensures that everyone using our app can consider driving as a potential career, not just a temporary gig.
Please refer to the Price section for all our subscription options to find the one that suits you best.
Is there a FREE Trial period
Yes! Sign up for a FREE Trial to use the app at no cost.
This trial period is designed to ease the subscription fee burden while we’re still building our user base. We are working hard to promote the OORDY app and attract more customers.
Will my subscription fee be increased in future
Our subscription model features low and affordable fees, designed not just to attract clients and customers but to ensure accessibility for everyone. While there may be slight adjustments in the future, we guarantee that any changes will not be substantial.
We are committed to keeping drivers’ subscription fees as low as possible. The current fees will remain unchanged at least until December 31, 2025. After this date, the fees will be reviewed, but we promise to strive to keep them affordable.
Payment and Billing
All payments from drivers are exclusively processed via credit cards. Payments to drivers are made on a weekly basis, transferred directly to their designated bank accounts.
Customers have the option to pay drivers directly by cash or through credit card via the OORDY app. Payments to drivers are issued weekly.
Can we change our subscription plans
You have the flexibility to switch between plans as needed, without incurring any additional fees.
How do I update my account details
You can update only from the mobile app for “Oordy Driver”
To update your account information, tap your profile picture. You can update your name and profile picture here.
How are fares calculated
Fares are calculated as follows:
- Base Fare: A flat rate charged once the rider enters the car and the trip starts.
- Distance Fare: A rate charged based on the distance traveled.
- Minimum fare trips less than 5 km.
- GST/Other Relevant Taxes
Other charges may include:
– Tolls
– State Government Transport Levy
– Cancellation Fees
How does cancellation fee work
There are no cancellation fees for either party, and no charges will be imposed regardless of cancellations made by either party. Repeated cancellations will result in the account being locked for a certain period of time.
Where do I upload my documents?
To upload or update your documents, tap the menu, select Settings, and then click Change Document.
Please note: The documents required for registering with Oordy vary depending on the state regulations of the state you are registering in.
RIDER
Why was I charged with a cleaning charge
To ensure passengers have a safe and comfortable journey, drivers are urged to maintain cleanliness, sanitization, and proper maintenance of their vehicles at all times. In the event that a passenger causes a mess, littering, or damages the vehicle, they may be required to compensate the driver for any financial losses incurred.
A Cleaning Fee will be assessed based on evidence provided by the driver, including photos of the mess or damage and a receipt from a cleaning service. If a Cleaning Fee is levied, the full amount will be awarded to the driver, along with detailed information regarding the fee. If you believe the Cleaning Fee is incorrect or wish to contest it, you have the option to submit an appeal.
Can I contact the driver
After requesting a trip, you’ll notice a call icon located at the bottom of the screen. Simply tap on this icon to directly contact your driver.
My driver not answering the call
Should you encounter difficulty reaching the driver, kindly bear in mind that they might be driving or unable to respond to your call promptly. In such cases, we ask for your patience and suggest trying to contact them again later. If you continue to experience difficulty reaching the driver, please don’t hesitate to contact our Customer Support team at info@oordy.lk
Payment and Billing
Customers have the choice to compensate drivers either in cash or via credit card using the OORDY app. You can monitor all your trips directly from within the app.
Oordy does not deduct any commission from the fare; 100% of the fare is received by the drivers, and you may settle payment directly with them in cash.
Should you opt to pay in advance via credit card through Oordy, an additional service charge is applied to cover the cost of our payment gateway processing your transactions.
My driver was impolite
We wish for all passengers to enjoy a safe and delightful journey. When a driver joins Oordy, they commit to upholding a superior level of professionalism and service. If you feel that this wasn’t met, we’re eager to assist. Just reach out to Customer Support, share your trip information, and we’ll investigate the matter for you.
How do I update my account details
You can update only from the mobile app “Oordy”
To update your account information, tap your profile picture. You can update your name and profile picture here.
How are fares calculated
Fares are calculated by the following:
Base Fare: a flat fare charged once the rider enters the car and you start the trip.
Distance Fare: a fare that is charged based on the distance travelled. This fare may vary depending on the city and the threshold distance. An extra charge may be applicable after a specific distance.
Time Fare: We value our drivers time spent on waiting in traffic and waiting for your arrival for pick up. Every other rideshare companies to charge a fee for waiting, we decided not to charge any fee for waiting as we do not charge any commission, drivers will save anyway and encourage our customers to value our drivers time and upkeep your commitment to support us.
Short Distance Fee: applicable to trips that are less than 7 km (Brisbane and Geelong only).
GST / other relevant taxes.
Other charges may include:
Tolls
State Government Transport Levy
- Cancellation Fees